Privacy Policy
Last updated: April 7, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, and company details when you book a demo, create an account, or contact us. We also collect usage data automatically, including IP address, browser type, pages visited, and interaction data.
2. How We Use Your Information
We use your information to provide and improve our AI voice agent services, communicate with you about your account, send relevant updates with your consent, and ensure platform security and performance.
3. Data Storage & Security
All data is encrypted in transit and at rest using industry-standard protocols. We store data on secure, SOC 2 compliant infrastructure. Call recordings and transcripts are stored securely and remain the property of your organization.
4. Data Sharing
We do not sell your personal data. We may share data with trusted service providers who assist in operating our platform, subject to strict confidentiality obligations. We may disclose information if required by law.
5. Your Rights
You have the right to access, correct, or delete your personal data. You may opt out of marketing communications at any time. To exercise these rights, contact us at privacy@telvo.ai.
6. Call Recordings & AI Voice Agents
Our AI voice agents may record and transcribe phone calls for quality assurance, service improvement, and to provide call summaries. Call recordings and transcripts are stored securely and remain the property of your organization. Callers are notified at the start of each call that it may be recorded. You may request deletion of recordings at any time by contacting us at privacy@telvo.ai.
7. Cookies
We use essential cookies to operate our platform and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.
9. Contact Us
If you have questions about this privacy policy, contact us at privacy@telvo.ai.